Went Above and Beyond What We Expected
Met Richard and Ken at an open house. We didn't have an agent at that time and were just browsing. They reached out and set up an appointment with us to understand what we were looking for. After a few months when we started getting serious about buying a house, they were very responsive with viewings we were interested in. They didn't rush us at any time to force our hand. Once we decided to make an offer, they walked us through the process thoroughly and patiently. Even while in escrow, they guided us and helped us through parts of the process that went beyond what we'd have expected. All in all, 5 stars to both of them.